Support

1. Contact us

For direct support, contact us by email:

For faster handling, include the issue type in the subject line, such as import failed, save failed, restore purchases, or subscription status mismatch.

2. What to include in your email

Support requests are usually resolved faster when the first message includes:

• App version and build number.
• Device model and iOS version.
• Whether you are on the free plan or Pro.
• The steps immediately before the issue happened.
• Screenshots or a short screen recording, if available.

3. Import, edit, save, and share issues

The current version is positioned around poster import from JPG, JPEG, PNG, and HEIC. If automatic QR detection fails, the editor should still allow manual placement.

If saving fails, check photo permissions first. If the share sheet does not appear, confirm it is not blocked by another system modal. Larger poster exports can also take longer on older devices.

4. Subscriptions, restore purchases, and refunds

Purchases, renewals, and restore actions are handled by Apple. If Pro was already purchased under the same Apple ID, use Restore Purchases inside the app before contacting support.

If you need to manage a subscription or request a refund, use Apple’s official channel:

5. What support can and cannot resolve

We can help troubleshoot import, editing, export, sharing, and entitlement-sync issues inside QR Lite, and we can explain the intended behavior of the current version.

We cannot directly reverse Apple billing outcomes, change refund decisions, or modify Apple ID account status. Those items still need to be handled through Apple.

6. 中文摘要

如果你需要人工支持，请发邮件到 support@calmtrade.net。

来信建议附上应用版本、设备型号、iOS 版本、复现步骤，以及必要的截图或录屏。购买、 续订、恢复购买由 Apple 处理；退款和 Apple 账户层问题通常也需要通过 Apple 官方渠道完成。